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We are good to go!

FAQ Questions from the good to go website...


What is the industry standard?

The “We’re Good To Go” industry standard mark is a self-assessment scheme that has been designed by VisitEngland in partnership with the national tourist organisations Tourism Northern Ireland, VisitScotland and Visit Wales to provide a ‘ring of confidence’ for all sectors of the tourism industry, as well as reassurance to visitors that businesses have clear processes in place and are following industry and Government COVID-19 guidance on cleanliness and social distancing.


Are there different self-assessments for different sectors? E.g. pubs, accommodation, visitor attractions?

This is a COVID-19 related check to ensure that processes are in place and employees are briefed accordingly. It will focus on Risk Assessments for COVID-19 being in place and the application of key guidelines including social distancing and cleanliness.  We have worked with industry membership bodies and there are some questions specific to sectors. Where appropriate we have included signposting to any sector specific guidance.

How do/will the self-assessments align with UK Gov/PHE guidelines? 

The process aligns to latest UK Government guidelines and there is a requirement that all business signing up have read the relevant public health guidelines and understand the need to aid social distancing and cleanliness.  We have also put in place an alert system so that all those signed up receive notification of any relevant changes in this guidance.

Assessors and call handlers will receive training prior to talking to the businesses so that they understand the key elements of the self-assessment and have a clear checklist to guide businesses through as required.

Do you have to do regular refresher or will be this a one-off self-assessment?

Signing up has a compulsory requirement that we have a key contact at the business so that we can continue to up-date on any changes in guidance that a business needs to address.  Working closely with sector membership organisations, we have a process in place to ensure the individual and the membership organisations are kept informed.

Spot checks will happen throughout the recovery period as required and the business may need to take further steps to support feedback.

What happens if the Government guidance changes? Will I need to do again?

No – but you will be sent a notification of those changes and we will need confirmation that you have understood and made those relevant changes.

Signing up has a compulsory requirement that we have a key contact at the business so that we can continue to up-date on any changes in guidance that a business needs to address.  Working closely with sector membership organisations, we have a process in place to ensure the individual and the membership organisations are kept informed.

Spot checks will happen throughout the recovery period as required and the business may need to take further steps to support feedback.

Will there be inspectors who go around doing spot-checks? If not how will you know businesses are adhering to the guidelines?

Spot checks at random, with no advance warning to the business. These checks will be a mixture of telephone and physical brief visits to check that the key elements of the self-assessment are in place.

Any physical spot checks undertaken will be unannounced, unless the business operation will require advance notice to obtain entry i.e. serviced apartments or self-catering, in which case an advance call will be made.

What do you get to show you have completed the self-assessment? E.g. a sticker you can display?

Once you have completed the self-assessment you will be given the ‘We’re Good To Go’ mark that can be used across your marketing channels and signage, plus a downloadable certificate for display on the premises.


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Fell Bank, Birtley, Co Durham, DH3 2SP

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